Last updated: 5 November 2026
This policy explains what personal information Arcade collects when you use demos.kriscreates.co.uk/arcade, why, and the choices you have.
Who we are
Demo Company Ltd (example only), registered in England and Wales under number 00000000, at 1 Example Street, Demo Town, AB1 2CD, is the controller of your personal data. We are registered with the Information Commissioner's Office under number ZA000000 (example). For anything about your data, email privacy@example.com.
What we collect
- Account details: your name, email, phone number, address and date of birth.
- Entries and orders: the competitions you enter, your ticket numbers, answers, orders, site credit and any limits you set.
- Payments: handled by your chosen card provider. We never see or store your full card number.
- Winners: proof of identity, age and address, and any photo or video you choose to give us.
- Technical data: your IP address, device and browser, and how you use the site, through cookies as set out in our cookie policy.
- Messages: anything you send us by email, post or social media.
Why we use it, and our lawful basis
- To run your account and your entries, contact winners and deliver prizes: contract.
- To check age and identity, prevent fraud and keep records the law requires: legal obligation and legitimate interests.
- To publish winners' first names and counties: legal obligation and legitimate interests.
- To send news of new competitions: consent, which you can withdraw at any time from any email or from your account.
- To understand how the site is used and improve it: consent, through the cookie banner.
Who we share it with
We only share what each needs to do its job: Example wording: your payment provider and email service. We use None on this demo only if you allow them in the cookie banner. We never sell your data.
Some of these services may store data outside the UK. Where they do, they are covered by safeguards the UK recognises.
How long we keep it
We keep customer data for 6 years after your last order, unless the law requires us to keep it longer. Records of winners and draws are kept as long as we need them to show our competitions were run fairly.
Your rights
You can ask us for a copy of your data, to correct it, to delete it, to limit how we use it, to object to how we use it, or to send it to another organisation. Email privacy@example.com. We will reply within one month.
If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.
Changes
We may update this policy, and the date at the top will change when we do.